SHIPPING

Kasia Kucharska ship worldwide, all packages are provided with tracking number.

AVERAGE DELIVERY TIMES

-Germany 2-3 business days

-EU 2-5 business days

-All other countries 3-7 business days

Please allow us up to 3 business days to process your order.

This process time does not account for custom-made and preordered items. These are made upon request and take approximately 6 to 8 weeks until dispatch.

Delivery days are estimates and are not guaranteed. We will always try to deliver your goods within our estimated delivery times, but actual delivery times are sometimes outside of our control.

SHIPPING COST

Germany

Standard delivery with UPS at 8 €
Express delivery with UPS at 12 €

Inside EU

Standard delivery with UPS at 15 €
Express delivery with UPS at 32 €

United Kingdom, Andorra, Channel Islands, Norway, San Marino and Switzerland

Standard delivery with UPS at 20 €
Express delivery with UPS at 35 €

USA, Japan, China, Honkong, Singapore, India, Canada, Mexico, Russia, Ukraine and Turkey

Standard delivery with UPS at 30 €
Express delivery with UPS at 35 €

All other countries

Standard delivery with UPS at 35 €
Express delivery with UPS at 42 €

Products will ship directly from Germany by UPS. International orders may take longer due to customs formalities. Check www.ups.com for shipping details and delivery time. Please notice that we can’t ship to postbox addresses.

DUTIES & TAXES

-EU: All countries within the European union are shipped on UPS (delivery duty paid) basis, meaning that taxes and duties are included in the final price.

-Outside EU: All countries outside the European union are shipped on UPS. Please note that the shipping rates are not inclusive of any customs or import duties that could be levied when the package reaches your destination country.

Please be advised that it is your responsibility to pay for these extra charges.

RETURN & EXCHANGE

You can return or exchange items ordered on www.kasiakucharska.com withing 14 days.

Note that custom-made pieces, hosiery such as socks and thigh highs and underwear are not eligible for return. Any items bought on sale or with a discount code are only eligible for credit or exchange.

The item(s) must be unworn and have all labels attached.

If you would like to make a return or exchange, please first email order@kasiakucharska.com to receive a return authorization code.

Download the return form and fill it out. Put the form together with the returned item(s) in the package.

You can use any postal service of your choice. Please remember to send us the tracking number. The item is your responsibility until it reaches us, so we would advise you to send it by registered mail with tracking or any postage that requires signing upon delivery.

When returning from a non-EU country please remember to state on the commercial invoice that this is a returned item. Non labeled returns can end up in customs and delay your refund or exchange.


Please send your return to:

Kasia Kucharska

Eberswalder Str. 33

10437 Berlin

Germany

The shipping costs, additional duty and/or tax fees are the customers responsibility. The return will be refunded within 5 working days after receival. The same payment method will be used for the refund as for the purchase. Kasia Kucharska reserve the right to reject returns when sent beyond the return period limit and/or when the item(s) are not in their original state.