Kasia Kucharska ship worldwide using UPS. All packages are provided with tracking number.
AVERAGE DELIVERY TIMES
-Germany 2-3 business days
-EU 2-5 business days
-All other countries 3-7 business days
UPS Standard may take longer for countries outside of the EU.
Please allow us up to 3 business days to process your order.
This process time does not account for custom-made and preordered items. These are made upon request and take approximately 6 weeks until dispatch.
Delivery days are estimates and are not guaranteed. We will always try to deliver your goods within our estimated delivery times, but actual delivery times are sometimes outside of our control.
Standard delivery with UPS at 8 €
Express delivery with UPS at 12 €
Standard delivery with UPS at 15 €
Express delivery with UPS at 32 €
United Kingdom, Andorra, Channel Islands, Norway, San Marino and Switzerland
Standard delivery with UPS at 20 €
Express delivery with UPS at 40 €
USA, Japan, China, Honkong, Singapore, India, Canada, Mexico and Turkey
Standard delivery with UPS at 35 €
Express delivery with UPS at 40 €
All other countries
Standard delivery with UPS at 44 €
Express delivery with UPS at 52 €
Products will ship directly from Germany by UPS. International orders may take longer due to customs formalities. Check www.ups.com for shipping details and delivery time. Please notice that we can’t ship to postbox addresses.
DUTIES & TAXES
-EU: All countries within the European union are shipped on UPS (delivery duty paid) basis, meaning that taxes and duties are included in the final price.
-Outside EU: All countries outside the European union are shipped on UPS. Please note that the shipping rates are not inclusive of any customs or import duties that could be levied when the package reaches your destination country.
Please be advised that it is your responsibility to pay for these extra charges.
You can return items ordered on www.kasiakucharska.com within 14 days.
Note that custom-made pieces are not eligible for return. Any items bought on sale or with a discount code are only eligible for store credit. Items bought with store credit are refunded with store credit.
Returned item(s) must be unworn and have all labels attached.
If you would like to make a return, please first email firstname.lastname@example.org to receive a return authorization code. Please note that after receiving your item you have 14 days time to contact as well as to post your return and provide us with proof of postage and/or tracking number. Otherwise we may reserve the right to decline your return.
Download the return form and fill it in. Put the form together with the returned item(s) in the package.
You can use any postal service of your choice. Please remember to send us the tracking number. The item is your responsibility until it reaches us, so we advise you to send it by registered mail with tracking or any postage that requires signing upon delivery.
For non-EU customers: We can provide you with the necessary documentation and a UPS return shipping label at your request. Please note that if you accept an international return shipping label from us, the cost of postage will be deducted from your total refund amount.
When returning from a non-EU country please remember to state on the commercial invoice that this is a returned item. Non labeled returns can end up in customs and delay your refund.
Please send your return to:
Studio Kasia Kucharska
Danziger Str. 137
The shipping costs, additional duty and/or tax fees are the customers responsibility. The return will be refunded within 5 working days after receival. The same payment method will be used for the refund as for the purchase. Kasia Kucharska reserve the right to reject returns when sent beyond the return period limit and/or when the item(s) are not in their original state.